Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last item.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract:

Messer Rödter
Owner: Susanne Frécôt e.K.
Marienstraße 11 (Altstadtpassage)
D-95028 Hof
Germany
Phone: +49 9281 84526
Email: kontakt@scharferladen.de
Website: www.scharferladen.de

You may use the model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of standard delivery (except for supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

Reimbursement will be made without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns outside the European Union

For deliveries outside the European Union and the United Kingdom, there is no statutory right of withdrawal.

Returns in these cases are accepted solely on a voluntary goodwill basis. If a return is accepted, we will refund only the value of the goods.

Outbound shipping costs, return shipping costs, customs duties, taxes and fees will not be refunded and must be borne by the customer.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts:

• for the supply of goods made to the consumer’s specifications or clearly personalized,
• for the supply of goods which are liable to deteriorate or expire rapidly,
• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery,
• for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.